Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202106164 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Resolved, no recommendations | March 2023 |
| 202106540 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2023 |
| 202106553 | Fife Health and Social Care Partnership | Adult support and protection / adults with incapacity | Not upheld, no recommendations | March 2023 |
| 202107115 | A Medical Practice in the Forth Valley NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2023 |
| 201901337 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | February 2023 |
| 202005168 | Argyll and Bute Health and Social Care Partnership | Assessments / self-directed support | Not upheld, no recommendations | February 2023 |
| 202006034 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | February 2023 |
| 202007586 | Tayside NHS Board | Clinical treatment / Diagnosis | Upheld, recommendations | February 2023 |
| 202007688 | A Medical Practice in the Ayrshire & Arran NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | February 2023 |
| 202008024 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | February 2023 |