Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202100607 | A Medical Practice in the Western Isles NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2023 |
| 202101028 | West Lothian Council | Handling of application (complaints by applicants) | Some upheld, recommendations | May 2023 |
| 202101272 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2023 |
| 202102429 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2023 |
| 202103075 | Castlehill Housing Association Ltd | Neighbour disputes and anti-social behaviour | Upheld, recommendations | May 2023 |
| 202103737 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | May 2023 |
| 202104005 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, no recommendations | May 2023 |
| 202105743 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | May 2023 |
| 202107105 | The City of Edinburgh Council | Neighbour disputes and anti-social behaviour | Upheld, recommendations | May 2023 |
| 202107872 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, no recommendations | May 2023 |