Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202107945 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2023 |
| 202109469 | A Medical Practice in the Tayside NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2023 |
| 202109894 | Tayside NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2023 |
| 202201027 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2023 |
| 202201910 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2023 |
| 202002615 | The Highland Council | Economic development plans / issues | Upheld, recommendations | April 2023 |
| 202004698 | Dumfries and Galloway Council | Handling of application (complaints by opponents) | Some upheld, recommendations | April 2023 |
| 202005707 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | April 2023 |
| 202007591 | East Ayrshire Health and Social Care Partnership | Clinical treatment / Diagnosis | Resolved, no recommendations | April 2023 |
| 202100063 | Argyll and Bute Health and Social Care Partnership | Other | Not upheld, no recommendations | April 2023 |