New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201303912 Argyll and Bute Council maintenance and repair of roads Upheld, recommendations December 2014
201304138 Tayside NHS Board clinical treatment / diagnosis Upheld, action taken by body to remedy, no recommendations December 2014
201304154 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2014
201304169 Perth and Kinross Council handling of application (complaints by applicants) Some upheld, recommendations December 2014
201304220 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations December 2014
201304372 Scottish Prison Service personal property Upheld, recommendations December 2014
201304451 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2014
201304452 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2014
201304459 University of St Andrews academic appeal/exam results/degree classification Not upheld, recommendations December 2014
201304600 A Medical Practice in the Highland NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, no recommendations December 2014