New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302649 | A Health Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2014 |
| 201302796 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2014 |
| 201302968 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2014 |
| 201302971 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2014 |
| 201303004 | A Council | primary school | Some upheld, recommendations | December 2014 |
| 201303349 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2014 |
| 201303434 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, action taken by body to remedy, recommendations | December 2014 |
| 201303446 | Melville Housing Association Ltd | complaints handling | Not upheld, no recommendations | December 2014 |
| 201303609 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2014 |
| 201303634 | Business Stream | incorrect billing | Upheld, recommendations | December 2014 |