New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201402001 | Business Stream | incorrect billing | Some upheld, recommendations | January 2015 |
| 201402169 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2015 |
| 201402362 | North Ayrshire Council | building warrants | Some upheld, recommendations | January 2015 |
| 201402380 | Scottish Prison Service | transfer to another prison | Not upheld, no recommendations | January 2015 |
| 201402520 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | January 2015 |
| 201402563 | Scottish Prison Service | food | Upheld, recommendations | January 2015 |
| 201402721 | Inverclyde Council | traffic regulation and management | Upheld, recommendations | January 2015 |
| 201402870 | Scottish Prison Service | policy/administration | Upheld, recommendations | January 2015 |
| 201403021 | Fife Council | repairs and maintenance | Upheld, recommendations | January 2015 |
| 201403167 | Business Stream | incorrect billing | Not upheld, no recommendations | January 2015 |