New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202003431 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2022 |
| 202003838 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |
| 202004356 | Dumfries and Galloway Council | Adult support and protection / adults with incapacity | Not duly made or withdrawn, no recommendations | May 2022 |
| 202005296 | Lothian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |
| 202005368 | Argyll and Bute Council | Kinship care | Upheld, recommendations | May 2022 |
| 202005412 | Scottish Government | Policy / administration | Some upheld, recommendations | May 2022 |
| 202007781 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Not upheld, no recommendations | May 2022 |
| 202008128 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, no recommendations | May 2022 |
| 202009009 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |
| 202101043 | Argyll and Bute Council | Building Standards | Some upheld, recommendations | May 2022 |