New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201811013 Castle Water Ltd Incorrect billing Some upheld, recommendations February 2022
201900160 Dundee Health and Social Care Partnership Communication / staff attitude Some upheld, recommendations February 2022
201905460 Lanarkshire NHS Board Clinical treatment / diagnosis Some upheld, recommendations February 2022
201909959 Aberdeenshire Council Policy / administration Some upheld, recommendations February 2022
201909975 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations February 2022
201910513 Borders NHS Board Clinical treatment / diagnosis Some upheld, recommendations February 2022
201910934 Lanarkshire NHS Board Admission / discharge / transfer procedures Upheld, recommendations February 2022
201911484 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations February 2022
202000742 A Medical Practice in the Ayrshire and Arran NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations February 2022
202003095 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations February 2022