New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201910514 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2022 |
| 202000655 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2022 |
| 202001793 | South Lanarkshire Council | Secondary School | Some upheld, recommendations | March 2022 |
| 202002197 | Lanarkshire NHS Board | Clinical treatment / Diagnosis | Upheld, recommendations | March 2022 |
| 202002559 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2022 |
| 202005027 | Lanarkshire NHS Board | Nurses / nursing care | Some upheld, recommendations | March 2022 |
| 202007186 | Borders NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2022 |
| 202007201 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2022 |
| 202008168 | Edinburgh Health and Social Care Partnership | Nurses / Nursing Care | Not upheld, no recommendations | March 2022 |
| 202105309 | Glasgow City Council | Primary School | Some upheld, recommendations | March 2022 |