New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201205187 | A Council | complaints handling (including appeals procedures) | Some upheld, recommendations | September 2013 |
201300105 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
201300202 | University of St Andrews | academic appeal/exam results/degree classification | Not upheld, no recommendations | September 2013 |
201300273 | The City of Edinburgh Council | policy/administration | Not upheld, no recommendations | September 2013 |
201300287 | University of Glasgow | academic appeal/exam results/degree classification | Not upheld, no recommendations | September 2013 |
201300331 | Care Inspectorate | complaints handling | Not upheld, no recommendations | September 2013 |
201300339 | Scottish Borders Council | handling of application (complaints by applicants) | Not upheld, no recommendations | September 2013 |
201300374 | Scottish Water | damage caused / compensation | Not upheld, no recommendations | September 2013 |
201300423 | University of the West of Scotland | special needs - assessment and provision | Upheld, recommendations | September 2013 |
201300528 | Highland NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | September 2013 |