Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202855 Directorate for Planning and Environmental Appeals handling of application (complaints by opponent) Not upheld, no recommendations August 2013
201203030 Business Stream communication / consultation Upheld, recommendations August 2013
201203221 University of the West of Scotland academic appeal/exam results/degree classification Not upheld, no recommendations August 2013
201203259 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, no recommendations August 2013
201203265 Scottish Prison Service earnings Not upheld, no recommendations August 2013
201203292 Lanarkshire NHS Board policy/administration Not upheld, no recommendations August 2013
201203388 Transport Scotland policy/administration Not upheld, no recommendations August 2013
201203615 The City of Edinburgh Council claims for damage, injury, loss Upheld, no recommendations August 2013
201203622 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations August 2013
201203630 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013