New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202108 Lothian NHS Board - University Hospitals Division clinical treatment / diagnosis Some upheld, recommendations August 2013
201202273 Aberdeenshire Council handling of application (complaints by opponents) Some upheld, recommendations August 2013
201202324 Scottish Prison Service staff treatment Some upheld, recommendations August 2013
201202329 Inverclyde Council other Some upheld, recommendations August 2013
201202334 A Medical Practice in the Greater Glasgow and Clyde NHS Board area communication, staff attitude, dignity, confidentiality Upheld, recommendations August 2013
201202445 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Some upheld, recommendations August 2013
201202584 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2013
201202627 Forth Valley NHS Board policy/administration Upheld, recommendations August 2013
201202635 Greater Glasgow and Clyde NHS Board appointments/admissions (delay, cancellation, waiting lists) Not upheld, recommendations August 2013
201202654 Business Stream debt recovery / payment fees Some upheld, recommendations August 2013