New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200379 | Perth and Kinross Council | council tax (incl community charge) | Some upheld, recommendations | March 2013 |
| 201200391 | East Dunbartonshire Council | policy/administration | Some upheld, recommendations | March 2013 |
| 201200467 | East Renfrewshire Council | handling of application (complaints by applicants) | Not upheld, no recommendations | March 2013 |
| 201200560 | Aberdeenshire Council | policy/administration | Not upheld, no recommendations | March 2013 |
| 201200562 | Business Stream | meter reading | Upheld, action taken by body to remedy, recommendations | March 2013 |
| 201200643 | Scottish Borders Council | policy/administration | Some upheld, recommendations | March 2013 |
| 201200662 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201200690 | Business Stream | charging method / calculation | Not upheld, no recommendations | March 2013 |
| 201200871 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201200987 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |