New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203601 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | April 2013 |
| 201203650 | Dumfries and Galloway Council | policy/administration | Not upheld, no recommendations | April 2013 |
| 201203652 | East Lothian Council | repairs and maintenance | Not upheld, no recommendations | April 2013 |
| 201203730 | Scottish Prison Service | progression | Not upheld, no recommendations | April 2013 |
| 201203824 | Scottish Prison Service | personal property | Not upheld, no recommendations | April 2013 |
| 201203841 | Scottish Prison Service | personal property | Not upheld, no recommendations | April 2013 |
| 201203871 | Scottish Ambulance Service | complaints handling | Some upheld, recommendations | April 2013 |
| 201204154 | Tayside NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | April 2013 |
| 201204481 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | lists | Upheld, action taken by body to remedy, no recommendations | April 2013 |
| 201204499 | The City of Edinburgh Council | parking | Not upheld, no recommendations | April 2013 |