New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201028 A Medical Practice in the Lanarkshire NHS Board area appointments/admissions (delay, cancellation, waiting lists) Some upheld, recommendations March 2013
201201233 Lanarkshire NHS Board treatment waiting times Upheld, recommendations March 2013
201201261 Grampian NHS Board clinical treatment / diagnosis Not upheld, recommendations March 2013
201201317 The Moray Council handling of application (complaints by opponents) No decision reached March 2013
201201406 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations March 2013
201201424 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, action taken by body to remedy, recommendations March 2013
201201438 Business Stream charging method / calculation Not upheld, recommendations March 2013
201201474 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2013
201201552 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2013
201201553 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, recommendations March 2013