New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102212 | Business Stream Ltd | meter reading | Not upheld, no recommendations | November 2012 |
| 201102319 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201102397 | Dumfries and Galloway NHS Board | complaints handling | Some upheld, recommendations | November 2012 |
| 201102465 | The Highland Council | policy/administration | Not upheld, no recommendations | November 2012 |
| 201102965 | Aberdeenshire Council | sheltered housing and community care | Not upheld, no recommendations | November 2012 |
| 201103056 | Aberdeenshire Council | estate management, open space & environment work | Not upheld, no recommendations | November 2012 |
| 201103142 | Hebridean Housing Partnership Ltd | repairs and maintenance of housing stock (incl dampness and infestations) | Some upheld, recommendations | November 2012 |
| 201103423 | Scottish Prison Service | personal property | Upheld, action taken by body to remedy, recommendations | November 2012 |
| 201103490 | The City of Edinburgh Council | policy/administration | Not upheld, recommendations | November 2012 |
| 201103618 | Fife Council | complaints handling | Some upheld, action taken by body to remedy, no recommendations | November 2012 |