New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200442 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | October 2012 |
| 201200508 | Scottish Water | sewer flooding - external | Not upheld, no recommendations | October 2012 |
| 201200525 | Scottish Water | damage caused / compensation | Not upheld, action taken by body to remedy, no recommendations | October 2012 |
| 201200527 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | October 2012 |
| 201200619 | A Medical Practice in the Ayrshire and Arran NHS Board area | lists | Upheld, recommendations | October 2012 |
| 201200636 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, no recommendations | October 2012 |
| 201200680 | Scottish Prison Service | progression | Not upheld, no recommendations | October 2012 |
| 201200711 | Business Stream Ltd | debt recovery / payment fees | Some upheld, action taken by body to remedy, recommendations | October 2012 |
| 201200729 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | October 2012 |
| 201200770 | Crown Office and Procurator Fiscal Service | complaints handling | Upheld, action taken by body to remedy, no recommendations | October 2012 |