New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200829 | Scottish Prison Service | complaints handling | Some upheld, action taken by body to remedy, no recommendations | October 2012 |
| 201200831 | Scottish Prison Service | education | Not upheld, no recommendations | October 2012 |
| 201200899 | Glasgow Housing Association Ltd | neighbour problems | Not upheld, no recommendations | October 2012 |
| 201200934 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | October 2012 |
| 201200971 | The City of Edinburgh Council | policy/administration | Not upheld, action taken by body to remedy, no recommendations | October 2012 |
| 201201004 | Scottish Prison Service | progression | Not upheld, no recommendations | October 2012 |
| 201201036 | Atrium Homes | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | October 2012 |
| 201201083 | Cairn Housing Association Ltd | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | October 2012 |
| 201201252 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | October 2012 |
| 201201411 | Scottish Prison Service | clothing | Not upheld, action taken by body to remedy, no recommendations | October 2012 |