Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102116 Scottish Water damage caused / compensation Not upheld, no recommendations September 2012
201102387 University of Stirling complaints handling Not upheld, no recommendations September 2012
201102475 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2012
201102523 Tayside NHS Board appointments/admissions (delay, cancellation, waiting lists) Not upheld, no recommendations September 2012
201102588 West Lothian Council building warrants: certificates of completion/habitation Not upheld, no recommendations September 2012
201102605 Greater Glasgow and Clyde NHS Board nurses / nursing care Not upheld, action taken by body to remedy, no recommendations September 2012
201102824 Fyne Homes terminations Not upheld, no recommendations September 2012
201102859 North Lanarkshire Council complaints handling Some upheld, recommendations September 2012
201102909 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2012
201103035 East Dunbartonshire Council policy/administration Some upheld, recommendations September 2012