Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004949 Stevenson College admissions Not upheld, action taken by body to remedy, no recommendations December 2011
201005072 Lanarkshire NHS Board clinical treatment;diagnosis Upheld, recommendations December 2011
201005382 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations December 2011
201100068 Lothian NHS Board clinical treatment;diagnosis Not upheld, no recommendations December 2011
201100184 Edinburgh Napier University complaints handling No decision reached December 2011
201100264 Lothian NHS Board - Acute Division clinical treatment;diagnosis Some upheld, recommendations December 2011
201100324 Grampian NHS Board clinical treatment; diagnosis Not upheld, no recommendations December 2011
201100365 South Lanarkshire Council repairs and maintenance of housing stock (incl dampness and infestations) Upheld, recommendations December 2011
201100446 A Medical Practice, Tayside NHS Board clinical treatment; diagnosis Not upheld, recommendations December 2011
201100459 The City of Edinburgh Council building standards Not upheld, no recommendations December 2011