Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101032 Orkney NHS Board complaints handling Upheld, recommendations December 2011
201101095 A Dental Practice, Highland NHS Board clinical treatment; diagnosis Upheld, recommendations December 2011
201101136 Scottish Prison Service legal correspondence Some upheld, no recommendations December 2011
201101176 The City of Edinburgh Council not upheld, recommendationsadvertisement of proposals: notification and hearing of objections Not upheld, recommendations December 2011
201101182 Scottish Prison Service work (in prison) Not upheld, no recommendations December 2011
201101260 South Lanarkshire Council burial grounds; crematoria Not upheld, no recommendations December 2011
201101336 Scottish Prison Service hygiene Not upheld, no recommendations December 2011
201101358 University of Aberdeen academic appeal; exam results; degree classification Upheld, action taken by body to remedy, no recommendations December 2011
201101364 Scottish Prison Service policy/administration Not upheld, no recommendations December 2011
201101385 University of Aberdeen academic appeal; exam results; degree classification Not upheld, recommendations December 2011