Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102443 The City of Edinburgh Council council tax (incl community charge) Not upheld, no recommendations December 2011
201102723 Dundee City Council handling of application (complaints by opponents) Some upheld, action taken by body to remedy, no recommendations December 2011
200903212 The City of Edinburgh Council Statutory Notices No decision reached November 2011
201000423 Student Awards Agency for Scotland Handling of application Some upheld, recommendations November 2011
201001983 The City of Edinburgh Council Statutory Notices No decision reached November 2011
201002551 Fife Council Applications, allocations, transfers and exchanges Some upheld, recommendations November 2011
201003484 The City of Edinburgh Council Statutory Notices No decision reached November 2011
201003500 The City of Edinburgh Council Statutory Notices No decision reached November 2011
201003701 University of Glasgow Teaching and supervision Not upheld, no recommendations November 2011
201003711 A Dental Practice, Lothian NHS Board Policy/administration Not upheld, recommendations November 2011