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Case ref:201300591
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Date:September 2013
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Body:The City of Edinburgh Council
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Sector:Local Government
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Outcome:Not upheld, no recommendations
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Subject:refuse collection & bins
Summary
Mr C complained about storage and collection of household waste at the building where he lives. He was unhappy that when he asked about providing a bin store, the council had said he and other residents should pay for this. Mr C was also unhappy that the council said that they had to present their bins at the kerbside for collection, which he said was a change to the existing arrangement.
Although Mr C was unhappy with the council's responses, we did not uphold his complaints. Our investigation found that, as Mr C lived in a private development, there was no obligation on the council to pay for a bin store. We also found no evidence that the council had changed the existing arrangement.