COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal.  Please read our information for customers and organisations

We are hiring!

Edit: This vacancy has now closed.

Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement?

We are currently recruiting for a Head of Improvement, Standards and Engagement

As part of the Leadership Team (LT) reporting directly to the Ombudsman, leading the Improvement Standards and Engagement (ISE) team to:

  • ensure the SPSO is values driven in all aspects of its business
  • maintain the design and operation of model complaints handling in Scottish public services
  • improve complaints handling by public service providers and share learning
  • lead and manage the transition and integration of new areas of SPSO jurisdiction and other project work that supports consistent complaints handling and public service improvements
  • oversee the development of policy, outreach and communications across all areas of SPSO’s business
  • take the leadership team's lead for customer service complaints.



Updated: February 24, 2021