COVID-19 update

We are currently operating under hybrid working arrangements. For details on how you can access our service, please read our information for customers and organisations

We are hiring!

Edit: This vacancy has now closed.

Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement?

We are currently recruiting for a Head of Improvement, Standards and Engagement

As part of the Leadership Team (LT) reporting directly to the Ombudsman, leading the Improvement Standards and Engagement (ISE) team to:

  • ensure the SPSO is values driven in all aspects of its business
  • maintain the design and operation of model complaints handling in Scottish public services
  • improve complaints handling by public service providers and share learning
  • lead and manage the transition and integration of new areas of SPSO jurisdiction and other project work that supports consistent complaints handling and public service improvements
  • oversee the development of policy, outreach and communications across all areas of SPSO’s business
  • take the leadership team's lead for customer service complaints.



Updated: February 24, 2021