The complaint concerned whether it was appropriate for a patient (Mr C) to be left sitting in a chair unattended in view of his medical condition and as a result he sustained a fall. The complainant was also concerned that it was the patient who advised her that a fall had occurred, rather than nursing or medical staff.
Health
Mr A was referred to the Scottish Liver Transplant Unit (SLTU) in Edinburgh by his Consultant in Glasgow, for assessment for inclusion on the transplant list but was not considered suitable for inclusion. Mr A's uncle sought to challenge this decision and obtain a second opinion. This took several months and unfortunately Mr A died before a reassessment was possible. Mr C complained that Mr A had not received adequate care or proper assessment.
Mr A was referred to the Scottish Liver Transplant Unit (SLTU) in Edinburgh by his Consultant in Glasgow, for assessment for inclusion on the transplant list but was not considered suitable for inclusion. Mr A's uncle sought to challenge this decision and obtain a second opinion. This took several months and unfortunately Mr A died before a reassessment was possible. Mr C complained that Mr A had not received adequate care or proper assessment.
The complainant (Ms C) raised various issues a number of concerns after her mother (Mrs A) died following cardiac surgery
The complaint concerned the treatment provided to a patient both pre and post-operatively when she became nauseated and in pain and her condition started to deteriorate.
Forth Valley NHS Board
The complainant raised a concern that his Librium medication had been withdrawn suddenly and not reinstated causing him emotional and physical distress.
Greater Glasgow NHS Board - Acute Services Division The complainant raised a number of concerns about the care and treatment of her 90-year-old father (Mr C) in hospital, which she considered had changed him from an active man, with a good quality of life, to a bruised, emaciated and broken man and which caused his death six weeks after admission to hospital.
Argyll and Clyde NHS Board The complainant (Mrs C) raised a complaint in respect of the treatment and care provided to her husband (Mr C), a dementia sufferer, when he was admitted to hospital with chest pains. She further believed that the hospital used unnecessary restraint techniques during his stay. Mrs C pursued her complaint through the NHS complaints system and, as she remained unsatisfied with the outcome, asked the Ombudsman to consider her complaint on 28 June 2005.
Greater Glasgow and Clyde NHS Board
The complainant (Mrs C) raised a complaint that Greater Glasgow and Clyde NHS Board (the Board) failed to provide a satisfactory explanation into why, after an operation to remove part of his lung, her husband's condition rapidly and unexpectedly deteriorated, leading to his death. Additionally, she was concerned that a post-mortem had not been carried out and that the Death Certificate did not appear to be correctly completed. Mrs C pursued her complaint through the NHS complaints system. When she received the final response to her complaint she remained dissatisfied with the outcome and further aggrieved at the time taken to investigate her complaint.
A General Practitioner in the Lothian NHS Board Area - The complainant was concerned that a general practitioner had refused to repeat her prescription for HRT and had misunderstood the cause of a high blood pressure reading.