Developing the Model Complaints Handing Procedures
The Complaints Standards Authority interviewed a number of organisations about their experiences of developing complaints handling processes using our Model Complaints Handling Procedures (MCHPs).
- A ‘Can Do’ Approach to Complaints - Castle Rock Edinvar Housing Association
- Aberdeen City Council – Early Adopters
- Improving the complaints process - Queens Cross Housing Association
- Modeling a Council CHP - Aberdeenshire Council
- Valuing Complaints at Glasgow Housing Association