Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201002699 A Medical Practice, Fife NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2011
201002832 Aberdeenshire Council council tax (incl community charge) Some upheld, recommendations October 2011
201002888 Fife NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations October 2011
201002957 Greater Glasgow and Clyde NHS Board - Acute Services Division complaints handling Some upheld, recommendations October 2011
201003602 Tayside NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2011
201003620 The City of Edinburgh Council policy/administration Not upheld, no recommendations October 2011
201003746 Education Scotland policy/administration Some upheld, recommendations October 2011
201003839 Highland NHS Board clinical treatment; diagnosis Not upheld, recommendations October 2011
201003905 Scottish Prison Service progression Some upheld, recommendations October 2011
201003984 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, no recommendations October 2011