New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201606552 The City of Edinburgh Council policy/administration Upheld, recommendations November 2017
201606636 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2017
201606751 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Not upheld, no recommendations November 2017
201606871 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations November 2017
201606978 The City of Edinburgh Council refuse collection & bins Upheld, recommendations November 2017
201607044 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2017
201607228 Fife Council anti-social behaviour Some upheld, recommendations November 2017
201607452 University of Edinburgh academic appeal/exam results/degree classification Not upheld, recommendations November 2017
201607796 Scottish Prison Service policy/administration Not upheld, no recommendations November 2017
201607852 Queens Cross Housing Association Ltd neighbour disputes and anti-social behaviour Some upheld, recommendations November 2017