New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201607856 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations November 2017
201607896 A Medical Practice in the Greater Glasgow and Clyde NHS Board area continuing care Not duly made or withdrawn, no recommendations November 2017
201607900 A Medical Pracatice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2017
201608304 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Some upheld, recommendations November 2017
201608323 Revenue Scotland failure to provide information Upheld, recommendations November 2017
201608472 Inverclyde Council policy/administration Some upheld, recommendations November 2017
201608601 Falkirk Council burial grounds/crematoria Some upheld, recommendations November 2017
201608622 Argyll and Bute Council policy/administration Not upheld, no recommendations November 2017
201608718 Fife Council handling of application (complaints by opponents) Upheld, recommendations November 2017
201608805 North Lanarkshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations November 2017