New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608893 | Aimera Ltd | incorrect billing | Some upheld, recommendations | November 2017 |
| 201608924 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | November 2017 |
| 201609200 | An NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2017 |
| 201700455 | Falkirk Council | applications, allocations, transfers & exchanges | Some upheld, recommendations | November 2017 |
| 201701810 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2017 |
| 201702338 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2017 |
| 201601137 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | October 2017 |
| 201601175 | University of Edinburgh | teaching and supervision | Some upheld, recommendations | October 2017 |
| 201601748 | A Dentist in the Highland NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | October 2017 |
| 201602051 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2017 |