New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602924 | Lothian NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | October 2017 |
| 201602925 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201602926 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2017 |
| 201603257 | Crown Office and Procurator Fiscal Service | policy/administration | Upheld, recommendations | October 2017 |
| 201603357 | NHS 24 | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201603590 | The Highland Council | secondary school | Not upheld, no recommendations | October 2017 |
| 201603663 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201603982 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201604047 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2017 |
| 201604122 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2017 |