New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608871 | Argyll and Bute Council | animals/abattoirs/kennels/dog wardens | Upheld, recommendations | October 2017 |
| 201608895 | West Lothian Council | sales and leases of property including excambions | Not upheld, no recommendations | October 2017 |
| 201608915 | Scottish Canals | complaints handling | Not upheld, no recommendations | October 2017 |
| 201609013 | An Opticians in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201609029 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2017 |
| 201609108 | A Medical Practice in the Tayside NHS Board area | policy / administration | Some upheld, recommendations | October 2017 |
| 201609114 | NHS 24 | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | October 2017 |
| 201609166 | City Of Glasgow College | policy/administration | Upheld, recommendations | October 2017 |
| 201609177 | Dundee City Council | repairs and maintenance | Upheld, recommendations | October 2017 |
| 201609187 | Scottish Court and Tribunal Service | policy/administration | Upheld, recommendations | October 2017 |