New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201606218 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2017 |
| 201606290 | Caledonia Housing Association | policy/administration | Not upheld, no recommendations | October 2017 |
| 201606368 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201606534 | Glasgow City Council | handling of application (complaints by opponents) | Some upheld, recommendations | October 2017 |
| 201606782 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | October 2017 |
| 201606885 | Queen Margaret University | complaints handling | Not upheld, no recommendations | October 2017 |
| 201606992 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2017 |
| 201607001 | Scottish Prison Service | policy/administration | Not duly made or withdrawn, no recommendations | October 2017 |
| 201607073 | The City of Edinburgh Council | complaints handling | Not upheld, no recommendations | October 2017 |
| 201607082 | Aberdeenshire Council | repairs and maintenance | Not upheld, recommendations | October 2017 |