New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201607186 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2017 |
| 201607284 | Cathcart and District Housing Association Ltd | complaints handling | Upheld, recommendations | October 2017 |
| 201607406 | Fife NHS Board | admission / discharge / transfer procedures | Upheld, recommendations | October 2017 |
| 201607482 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | October 2017 |
| 201607642 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | October 2017 |
| 201607644 | A Medical Practice in the Lanarkshire NHS Board area | policy / administration | Not upheld, no recommendations | October 2017 |
| 201607679 | The Moray Council | primary school | Some upheld, recommendations | October 2017 |
| 201607681 | Dumfries and Galloway Council | complaints handling (including appeals procedures) | Upheld, no recommendations | October 2017 |
| 201607740 | South Ayrshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | October 2017 |
| 201607821 | Scottish Water | policy/administration | Some upheld, recommendations | October 2017 |