New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201609629 Lanarkshire NHS Board appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations October 2017
201609654 Aberdeenshire Council policy/administration Some upheld, recommendations October 2017
201700036 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations October 2017
201700308 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations October 2017
201700499 South Lanarkshire Council applications, allocations, transfers & exchanges Not upheld, no recommendations October 2017
201700687 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2017
201700753 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2017
201700978 Grampian NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations October 2017
201507495 Queen Margaret University academic appeal/exam results/degree classification Not upheld, recommendations September 2017
201507712 Scottish Ambulance Service admission / discharge / transfer procedures Upheld, recommendations September 2017