Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202110464 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | July 2023 |
| 202111128 | The City of Edinburgh Council | Council Tax | Upheld, recommendations | July 2023 |
| 202111811 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2023 |
| 202112026 | Lanarkshire NHS Board | Communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2023 |
| 202203211 | Borders NHS Board | Clinical treatment / Diagnosis | Upheld, recommendations | July 2023 |
| 202007141 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2023 |
| 202007948 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2023 |
| 202100728 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2023 |
| 202101546 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Complaints handling | Some upheld, recommendations | June 2023 |
| 202104070 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2023 |