New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201404053 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2015
201404172 Scottish Prison Service personal property Not upheld, no recommendations February 2015
201404281 Forth Valley NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations February 2015
201300141 Glasgow City Council refuse collection & bins Upheld, recommendations January 2015
201300961 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2015
201301433 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations January 2015
201302576 The City of Edinburgh Council communication staff attitude dignity and confidentiality January 2015
201302970 The City of Edinburgh Council maintenance and repair of roads Upheld, recommendations January 2015
201303289 Highland NHS Board clinical treatment / diagnosis Not upheld, recommendations January 2015
201303382 Glasgow City Council complaints handling Upheld, recommendations January 2015