New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304445 | South Lanarkshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2015 |
| 201304698 | Dumfries and Galloway Council | caravan sites | Some upheld, recommendations | January 2015 |
| 201304706 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2015 |
| 201304742 | Perth and Kinross Council | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | January 2015 |
| 201304792 | Lanarkshire NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | January 2015 |
| 201304894 | Scottish Prison Service | food | Not upheld, no recommendations | January 2015 |
| 201305012 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201305176 | Dundee City Council | pre-contractual and commercial matters | Some upheld, recommendations | January 2015 |
| 201305181 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201305310 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |