New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201303424 University of Edinburgh academic appeal/exam results/degree classification Not upheld, no recommendations January 2015
201303782 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2015
201303870 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Some upheld, recommendations January 2015
201303935 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Some upheld, action taken by body to remedy, recommendations January 2015
201303973 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2015
201304003 New College Lanarkshire complaints handling Some upheld, recommendations January 2015
201304174 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Upheld, recommendations January 2015
201304276 Aberdeen City Council complaints handling (including appeals procedures) Not upheld, no recommendations January 2015
201304322 Perth and Kinross Council policy/administration Not upheld, no recommendations January 2015
201304417 University of Strathclyde academic appeal/exam results/degree classification Not upheld, no recommendations January 2015