New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305580 | Forth Valley NHS Board | policy / administration | Not upheld, no recommendations | January 2015 |
| 201305720 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2015 |
| 201305808 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | January 2015 | |
| 201305954 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201306170 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | January 2015 |
| 201306184 | West Dunbartonshire Council | repairs and maintenance | Not upheld, no recommendations | January 2015 |
| 201400045 | Kingdom Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | January 2015 |
| 201400205 | Eildon Housing Association Ltd | policy/administration | Not upheld, no recommendations | January 2015 |
| 201400350 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201400518 | A Council | primary school | Some upheld, recommendations | January 2015 |