New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201401236 | Glasgow City Council | council tax | Some upheld, recommendations | January 2015 |
| 201401305 | A Dentist in the Lothian NHS Board area | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | January 2015 |
| 201401580 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201401690 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2015 |
| 201401710 | Scottish Ambulance Service | clinical treatment / diagnosis | Some upheld, recommendations | January 2015 |
| 201401817 | Grampian NHS Board | policy / administration | Not upheld, no recommendations | January 2015 |
| 201401911 | A Dentist in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201401913 | A Dentist in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201401961 | Fife Council | repairs and maintenance | Not upheld, no recommendations | January 2015 |
| 201401965 | The City of Edinburgh Council | rent and/or service charges | Not upheld, no recommendations | January 2015 |