New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104215 | Business Stream Ltd | incorrect billing | Upheld, recommendations | December 2012 |
| 201104574 | Scottish Prison Service | policy/administration | Some upheld, recommendations | December 2012 |
| 201104709 | South Lanarkshire Council | complaints handling | Upheld, recommendations | December 2012 |
| 201105083 | Scottish Water | damage caused / compensation | Some upheld, action taken by body to remedy, no recommendations | December 2012 |
| 201105187 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201105283 | Business Stream Ltd | charging method / calculation | Some upheld, recommendations | December 2012 |
| 201105489 | University of Aberdeen | policy/administration | Some upheld, no recommendations | December 2012 |
| 201200034 | Fife Council | primary school | Not upheld, no recommendations | December 2012 |
| 201200120 | Scottish Water | complaints handling | Not upheld, no recommendations | December 2012 |
| 201200139 | Stirling Council | complaints handling | Some upheld, action taken by body to remedy, recommendations | December 2012 |