New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200344 | The City of Edinburgh Council | handling of application (complaints by opponents) | Some upheld, no recommendations | December 2012 |
| 201200393 | Fife Council | primary school | Not upheld, no recommendations | December 2012 |
| 201200580 | University of St Andrews | plagiarism and intellectual property | Not upheld, no recommendations | December 2012 |
| 201200647 | Fife Council | primary school | Not upheld, no recommendations | December 2012 |
| 201200652 | Glasgow Life | hall letting, indoor facilities, libraries, museums etc | Some upheld, recommendations | December 2012 |
| 201200656 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | December 2012 |
| 201200657 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | December 2012 |
| 201200658 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | December 2012 |
| 201200679 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | December 2012 |
| 201200781 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | December 2012 |