New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201696 | Lanarkshire NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | December 2012 |
| 201201737 | Scottish Prison Service | complaints handling | Upheld, recommendations | December 2012 |
| 201201751 | The City of Edinburgh Council | applications, allocations, transfers & exchanges | Not upheld, no recommendations | December 2012 |
| 201201755 | Scottish Prison Service | personal property | Not upheld, no recommendations | December 2012 |
| 201201979 | Scottish Water | sewer flooding - external | Not upheld, no recommendations | December 2012 |
| 201202123 | Dumfries and Galloway Housing Partnership | policy/administration | Not upheld, no recommendations | December 2012 |
| 201202186 | Argyll Community Housing Association | policy/administration | Not upheld, no recommendations | December 2012 |
| 201202196 | Lanarkshire NHS Board | policy/administration | Not upheld, no recommendations | December 2012 |
| 201202302 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | December 2012 |
| 201202477 | Scottish Prison Service | complaints handling | Upheld, recommendations | December 2012 |