New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200145 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2012
201200160 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations December 2012
201200240 A Medical Practice in the Ayrshire and Arran NHS Board area communication, staff attitude, dignity, confidentiality Upheld, recommendations December 2012
201200259 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2012
201200268 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Upheld, recommendations December 2012
201200269 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Upheld, action taken by body to remedy, recommendations December 2012
201200308 Lothian NHS Board - Acute Division clinical treatment/diagnosis Not upheld, no recommendations December 2012
201200326 Falkirk Council capital works, renovation, central heating, double glazing, etc Some upheld, recommendations December 2012
201200327 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2012
201200333 Falkirk Council finance - rent Not upheld, action taken by body to remedy, no recommendations December 2012