Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104124 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2012
201104645 Caledonia Housing Association improvements and alterations; complaints handling Some upheld, recommendations September 2012
201104802 Lothian NHS Board - University Hospitals Division clinical treatment / diagnosis; complaints handling Some upheld, recommendations September 2012
201104953 Business Stream Ltd charging method / calculation Not upheld, no recommendations September 2012
201104998 Scottish Water damage caused / claim for compensation Not upheld, no recommendations September 2012
201105002 East Lothian Council transfers Not upheld, no recommendations September 2012
201105188 Lothian NHS Board - University Hospitals Division communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2012
201105240 Business Stream Ltd incorrect billing Not upheld, no recommendations September 2012
201105267 Scottish Prison Service progression Not upheld, no recommendations September 2012
201105270 Scottish Water damage caused / claim for compensation Not upheld, no recommendations September 2012