Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200433 East Lothian Council policy/administration Some upheld, no recommendations September 2012
201200456 East Dunbartonshire Council handling of application (complaints by opponents) Not upheld, no recommendations September 2012
201200484 The City of Edinburgh Council advertisement of proposals: notification and hearing of objections Some upheld, action taken by body to remedy, no recommendations September 2012
201200494 Scottish Prison Service home detention curfew Not upheld, no recommendations September 2012
201200674 University of Stirling academic appeal/exam results/degree classification Not upheld, no recommendations September 2012
201200955 Scottish Prison Service policy/administration Not upheld, no recommendations September 2012
201000645 Grampian NHS Board admission, discharge and transfer procedures Some upheld, recommendations August 2012
201003234 Dundee City Council policy/administration Not upheld, no recommendations August 2012
201003618 Ayrshire and Arran NHS Board admission, discharge and transfer procedures Some upheld, recommendations August 2012
201003683 The Highland Council complaints handling Upheld, recommendations August 2012