Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101198 South Lanarkshire Council policy/administration Some upheld, recommendations August 2012
201101206 Lochaber Housing Association Ltd improvements and alterations Some upheld, no recommendations August 2012
201101319 Crown Office and Procurator Fiscal Service policy/administration Upheld, recommendations August 2012
201101443 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2012
201101555 The Moray Council building warrants: certificates of completion/habitation Some upheld, recommendations August 2012
201101570 Falkirk Council policy/administration Some upheld, no recommendations August 2012
201102101 Fife Council handling of application (complaints by applicants) Some upheld, recommendations August 2012
201102273 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations August 2012
201102381 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations August 2012
201102414 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations August 2012