Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201001204 Argyll and Bute Council social work Some upheld, recommendations February 2012
201002040 Fife Council policy/administration Upheld, recommendations February 2012
201003212 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, action taken by body to remedy, no recommendations February 2012
201003706 Police Complaints Commissioner for Scotland policy/administration Not upheld, no recommendations February 2012
201003827 University of the West of Scotland property Some upheld, recommendations February 2012
201004187 Falkirk Council planning (handling of application) Not upheld, action taken by body to remedy, no recommendations February 2012
201004300 Fife Council policy/administration Not upheld, no recommendations February 2012
201004334 Tayside NHS Board clinical treatment; diagnosis Some upheld, recommendations February 2012
201004719 West Lothian Council handling of application (complaints by opponents) Not upheld, no recommendations February 2012
201004978 Scottish Borders Council examination presentations Not upheld, no recommendations February 2012