Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101324 | Scottish Prison Service | sentence planning | Upheld, recommendations | February 2012 |
| 201101398 | Forth Valley NHS Board | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | February 2012 |
| 201101586 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2012 |
| 201102008 | The Highland Council | claims for damage, injury, loss | Not upheld, no recommendations | February 2012 |
| 201102078 | Scottish Prison Service | bullying/victimisation | Not upheld, no recommendations | February 2012 |
| 201102095 | East Lothian Council | complaints handling | Upheld, action taken by body to remedy, no recommendations | February 2012 |
| 201102138 | Scottish Qualifications Authority | policy/administration | Not upheld, no recommendations | February 2012 |
| 201102297 | Scottish Water | sewer flooding - external | Not upheld, no recommendations | February 2012 |
| 201102565 | A Medical Practice, Lanarkshire NHS Board | lists | Not upheld, no recommendations | February 2012 |
| 201102599 | Scottish Prison Service | health and safety | Not upheld, no recommendations | February 2012 |